How can we help?

Steps are not updating

• Open iPhone Settings and confirm Motion & Fitness access is enabled for WalkThen.
• Carry the iPhone that runs WalkThen while walking.
• Return to WalkThen and use the refresh control.

Apps are not being protected

• Open WalkThen Settings and confirm Screen Time is connected.
• Open the Apps tab and confirm at least one app is selected.
• Use “Disconnect protected apps” or “Emergency: remove all restrictions” if you need immediate access.

A session did not end as expected

iOS controls background timing, so re-locking can occasionally be delayed. Return to WalkThen to finish a session immediately. If the issue continues, restart the iPhone and contact us with the WalkThen version shown in Settings.

Purchases and restoration

Use “Restore purchases” in WalkThen Settings. Purchases are processed by Apple and follow the Apple Account currently signed in on the device.

Contact

Describe what happened, your iPhone model, iOS version and the WalkThen version. Do not send Screen Time selections, health records or other sensitive information.